Question 1

What's the difference between home watch and house sitting?

Accepted Answer

Home watch is a professional, scheduled inspection service — we visit your property on a regular basis, document its condition with photos and video, and report findings to you. House sitting typically means someone lives in your home while you're away. We don't live in your home. We inspect it, document it, and give you proof of what we found.

Question 2

Do you offer house sitting services in San Carlos?

Accepted Answer

No — we're a home watch company, not a house sitting service. We don't live in or occupy your property. Instead, we conduct scheduled inspections, document the condition of your home with time-stamped photos and video, and report findings directly to you. If you're looking for someone to stay in your home, that's a different service. If you want documented proof that your home is being checked regularly, that's what we do.

Question 3

Are you a property management company?

Accepted Answer

No. We provide home watch inspections and property oversight — focused on asset protection and documentation, not tenants or rentals. We don't manage bookings, collect rent, or handle guest communication.

Question 4

Do you manage rentals or guests?

Accepted Answer

No. Our core service is home watch. We focus on inspecting and documenting the physical condition of your property. We don't manage bookings, guests, or rental operations.

Question 5

Do you hold client funds?

Accepted Answer

No. We don't hold or manage client funds. Owners remain in control of all payments and approvals. We coordinate vendor work on your behalf, but you approve and pay vendors directly.

Question 6

What happens if you find a problem?

Accepted Answer

We document it with photos or video, classify the severity (Critical, High, or Routine), notify you with a clear summary, and coordinate next steps based on your pre-established approval rules. You stay in control — we handle the coordination.

Question 7

Will I get photos and video?

Accepted Answer

Yes. Time-stamped photo and video documentation is a core part of every inspection. You receive a structured report after each visit showing what was checked, what was found, and any issues that need attention.

Question 8

How do you access the property?

Accepted Answer

We use a defined access method — lockbox, key, or another arrangement you choose — with a key custody log and documented security protocols. Access procedures are established during your initial walkthrough.

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