Privacy Policy

Who We Are

Peace of Cortez Property Care ("Peace of Cortez," "we," "us," or "our") provides professional home watch and property oversight services for absentee homeowners in San Carlos, Sonora, Mexico.

If you have questions about this Privacy Policy or how we handle personal information, contact us at: [email protected]

Information We Collect

A. Information You Provide to Us

When you contact us or use our services, we may collect:

• Name
• Email address
• Phone number (including WhatsApp)
• Property address and service details
• Access instructions or notes you choose to provide
• Any other information you submit via forms, email, or messaging

B. Service Documentation

As part of providing Home Watch services, we generate and store:

• Time-stamped photos and videos
• Inspection notes and condition reports
• Issue logs and escalation records

These materials are created solely for service delivery and client communication.

C. Information Collected Automatically (Website)

When you visit our website, we may collect information automatically through analytics tools, including:

• IP address
• Browser and device type
• Pages viewed and interactions
• Date and time of visits
• Approximate location (city/region level)
• Referral source (how you found our site)

How We Use Your Information

We use information to:

• Respond to inquiries and provide quotes
• Onboard and manage clients
• Schedule inspections and communicate visit results
• Deliver reports and escalation notifications
• Coordinate vendor access at your request
• Maintain service records and quality control
• Analyze website usage and improve marketing effectiveness
• Protect the security and integrity of our systems

We do not sell personal information.

Cookies and Analytics

Our website uses cookies and similar technologies for analytics and site functionality.

We use:

• Google Analytics (GA4) and Google Tag Manager to understand website traffic and usage patterns.

You can control cookies through your browser settings. Google also offers tools to opt out of analytics tracking.

Third-Party Services

We use trusted third-party platforms to operate our business, including:

• Google (Analytics and Tag Manager for website performance measurement)
• Microsoft 365 (O365) for business email (Outlook), calendar scheduling, and secure file storage (OneDrive/SharePoint)
• WhatsApp for client communication and messaging

These providers process information according to their own privacy policies.

Sharing of Information

We may share information only as necessary:

• With service providers that support our operations
• With vendors or contractors at your request and limited to what is required to address an issue
• When required by law or to protect rights, safety, or property

International Data Processing

Peace of Cortez operates in Mexico and serves clients primarily in the United States and Canada. Your information may be processed or stored in Mexico, the United States, Canada, or other countries where our service providers operate.

Data Retention

We retain information only as long as necessary:

• Inquiry/lead information: typically 12–24 months
• Client records and service documentation: for the duration of service and a reasonable period afterward (typically 12–36 months)
• Analytics data: according to Google Analytics retention settings

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system can be guaranteed to be completely secure.

Your Choices and Rights

You may request access, correction, or deletion of your personal information by contacting [email protected].

You may opt out of marketing communications at any time by following the instructions in the message or contacting us directly.

Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.